Do you ship internationally?

Yes, we ship worldwide.  All international orders are sent DDP—Delivery Duty Paid. No additional fees will be required to receive your parcel.

How much is shipping?

All prices are in USD. Kindly note that transit times are estimates only and not guaranteed.

How soon will my order ship?

All orders are processed and shipped within 1-3 business days. If you need to receive your order by a certain date such as a birthday or other special occasion, we recommend selecting a Priority or Expedited shipping option. Kindly note that all transit times are estimates only and not guaranteed.

Do you accept returns?

Products in new condition and in original packaging can be returned for a full refund within 30 days of order date. Products in new condition and in original packaging can be exchanged for credit towards another purchase within 90 days of original order date. Return and exchange shipping is the responsibility of the customer.

Do you replace defective items?

We take great care to check the quality of each item, but every once and awhile an item will slip past our eagle eyes. If you receive a product that appears deficient in someway, please reach out to us within 90 days of purchase.

My order shows it was shipped but the tracking information isn't providing updates or has stopped updating. Can you provide more information about my delivery? 

Once an order leaves our hands, the tracking information is all the information we can provide. If you have not received delivery after 3 weeks for orders within the US or 3 months for international shipments, please reach out to us. These restrictions and timelines are imposed on us by carriers.  

The tracking information says my order was delivered but no delivery was made. Can you tell me where my package is?

The first thing to do is verify the shipping address provided with your order is 100% complete and correct. If correct, very occasionally the tracking info will indicate a package was delivered but it won't actually show up for another day or two. It may have been misdelivered to another address or another unit in the building. If that was the case, the majority of the time the recipient will return the package to the postal carrier and the correct delivery will be made shortly. If your package still has not arrived within 5 business days, please reach out to us.

My order is a gift. Can you include a gift message?

Absolutely. On the "cart" page there is a field for order notes and you can write your message there. You can also email us your message after your order is placed.

Do you do wholesale? 

Yep! Just message us with your store name and location and we'll get back to you with account and ordering details.

Can you make custom designs?

Yes and no. Depending on the time of year, we can occasionally offer custom services. This is generally only possible from January to June. The closer to the holiday season, the less likely we can squeeze it in. For a wholly original design, the minimum order is 100 pieces and the turnaround time is 8-12 weeks. Email us at hello@amarriley.com with earnest inquiries.

I like (insert product here) but want it a little different. Can you do that?

Generally the only features that can be changed on existing designs are enamel colors, gems, and metal finish. The wait-time for semi-custom pieces is 6-8 weeks. Prices vary, please contact us for a quote.